FAQ

Has COVID-19 affected your service?
Yes. We are experiencing delays in supply. FEDEX and our Warehousing partners are experiencing delays.
Why should I buy a karnox?
Price, quality and comfort. We manufacture our own chairs so we know what we are doing. We are not just an OEM company.
How do I know which Karnox is right for me?
It is all about size. Every model is made for a different body type. If you have any questions do not hesitate to reach out and we can assist you in picking the best one for you.
How long will shipping take?
Under normal circumstances, please allow for up to 1-3 working days (excluding Saturdays and Sundays) for your order to be processed and 2-7 working days for your package to be fulfilled and delivered, depending on your location*.
My chair is not going up or down. What Should I do?
Chances are you did not remove the red cap from the piston. Please follow this video: https://www.youtube.com/watch?v=p6cTZng224o If it is not that please email us.
I want to return my product, what should I do?
Please email us with your order number and proof of purchase.
Questions regarding an order on amazon?
Please contact sales@karnox.com
I have a warranty claim, what should I do?
Please email sales@karnox.com with your order number and proof of purchase. Attach as many pictures as possible and a video.
Can I finance my order?
Instalment payment is now available via Four. Simply select Four as your payment option when checking out.
How can I pay for my chair?
You can pay for your order securely with the Stripe payment method, which accepts both debit and credit cards. In addition, you can opt for a quick checkout with PayPal checkout or Four.
What is the status of my order?
Once your order has been successfully placed, you will receive an order confirmation email with your order details. After a short processing period, a shipping confirmation email containing tracking details will be sent to you, and you will be able to track the delivery of your chair package.
How do I build my chair?
Assembling a chair is quick and easy and can be done in under 15 minutes. This youtube video can help. https://www.youtube.com/watch?v=-YNsLyF9o44