FAQ

Can I track my order?
When your order has been shipped, you'll receive a shipping confirmation and tracking number via email. The tracking information can take up to 24 hours to update, so don't worry if it doesn't show up immediately!
How long will shipping take?
Under normal circumstances, please allow for up to 1 working day (excluding Saturdays and Sundays) for your order to be processed and 1-3 working days for your package to be fulfilled and delivered, depending on your location*. *Certain provinces (including British Columbia, Newfoundland, Northwest Territories and Yukon) may require up to 8 working days for shipping. **Secretlab will not be held accountable for any delays in shipping due to customs or carrier delays, and unforseen circumstances outside of our control.
How do I pay for my order?
We only accept payment by credit card for online orders.